Refund policy
Return and Refund Policy
At GUSICA, we value your satisfaction and aim to ensure that every purchase of our handloom and handicraft products meets your expectations. If you need to return or request a refund, please review our policy below:
Return Eligibility
We accept returns for items within 14 days of receiving your order. To be eligible for a return, products must be unused, in their original condition, and in the original packaging. Customized or personalized items are non-returnable unless they are defective or incorrect. We encourage you to inspect your items upon arrival to ensure they meet your expectations.
How to Initiate a Return
To start a return, please contact our customer service team at [Email Address] or call us at 079 2661 1823. Provide your order number and the reason for the return, and we will guide you through the process. Once your return request is approved, we will provide instructions on how to return the item.
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over INR 1,000 to ensure safe return delivery.
Refund Processing
After we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately with details and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions regarding our return and refund policy, or if you need assistance with a return, please reach out to us at [Email Address] or call 079 2661 1823. Our team is here to ensure your complete satisfaction with your GUSICA purchase.
Thank you for shopping with GUSICA. We appreciate your understanding and cooperation in making your return and refund process as smooth as possible.